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دليل سياحي

Bok International

Bank

1

1 تقييم

جهات الإتصال

معلومات

تعليقات1

الأسعار

صور1

1

1 تقييم

ME

Mohammed Elbeily1 تعليق

Yesterday, I had a deeply disappointing experience with the Bank of Khartoum, Abu Dhabi branch. This ordeal began on December 6, 2024, when I initiated the process of opening an account through the bank's "Bankak" application. I followed all the required steps and instructions and received my account number via email, but to this day, I have not received the password needed to activate the application. From that time until December 31, 2024, I made several attempts to contact the Abu Dhabi branch via the phone number listed in their contact details on Google Maps. Unfortunately, none of my calls were answered by the branch staff. Finally, on December 31, I had no choice but to travel from Ajman to Abu Dhabi to resolve the issue and obtain my application password. Upon arriving at the branch and meeting with the responsible staff member, I was surprised to learn that resolving this issue was not within the scope of the Abu Dhabi branch. Instead, I was given a phone number to contact the bank in Sudan for assistance. I asked the staff member a straightforward question: "Wouldn’t it have been better to answer my calls and guide me through the required steps over the phone rather than forcing me to endure the inconvenience of traveling such a long distance from Ajman to Abu Dhabi, disrupting my schedule, wasting my time and effort, and incurring unnecessary expenses?" Unfortunately, I did not receive a satisfactory answer. The staff member merely stated that they were working to improve their response to customer calls. Therefore, I am submitting this complaint to the management of Bank of Khartoum, urging them to carefully address this matter and ensure such shortcomings are avoided in the future.

قراءة المزيد

اتفاقية الترخيص، سياسة الخصوصية

شدة تساقط الثلوج

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