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Joyalukkas

Jewellery shop

1

1 rating

1

1 rating

MN

Mithil Naik·1 review

Hated it

Experience at Joylukas center at Karama – 9th July 2025 I am writing to express my disappointment regarding the experience I had at your Karama branch on 9th July 2025. When I visited the store with the intention of purchasing a gold chain, the service I received from Mr. Gokul initially was below expectations. After being shown 3–4 chains, the staff began to ignore us, and after that left waiting for over more than 15 minutes without any assistance. When we finally requested help again, a trainee was sent to assist us, and I overheard When the trainee was helping us to show the new design Mr. Gokul instructed the trainee not to show us too much designs in their own language. Just because we went in simple way they taught we will not buy anything and ignore us. Only after I confirmed the purchase did the other staff members become attentive and eager to assist — which made the earlier indifference feel even more disappointing. The only reason I went ahead with the purchase was because I had invested AED 1,000 in the Gold Purchase Plan. However, this experience has left me extremely dissatisfied, and I do not intend to return to Joylukas in the future. I hope you take this feedback seriously and work toward improving your customer service, so no other customer feels as undervalued as I did.Read more

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