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Tommy Hilfiger

Store

2.8

15 ratings

2.8

15 ratings

5 reviews

By reliability

By reliability

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Positive Only

BN

Ben Ny1 review

Never buy online from Tommy Hilfiger UAE. There was an error in my customer account that meant I couldn't return 3 of 7 items. They were simply not selectable. I was told several times that the error would be fixed. I sent many emails and called people over the course of 2 weeks, but nothing happened. Instead of manually initiating the returns process and sending a courier to pick up the items, I was lied to. Only when I contacted the MOE in Dubai and complained did something get done about it and the courier picked up the returns. Now, however, 10 days have already passed and I have confirmation that the money will be credited back to my credit card within 5-7 days - but to date, the refund has not arrived. I can only advise against using the online shop in Dubai.

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V

V1 review

I am really disspainted with a customer service in this shop. I purchased two t-shirts yesterday afternoon and precisly asked for a tax refund receipt providing my passport and when at the airport today the receipt number I was given by the shop showed wrong recepient name and the sum spent.. so I couldn't get my tax back.. very unprofessional service in Tommy H in Mall of the Emirates!

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А.

Аркадий .13 reviews

Moncef крутой чувак 👍

noura mostafa1 review

Worst staff ever !!i just haven’t seen someone who is so unprofessional as staff member I have had to deal wz this morning .I had 3 items to be delivered to my hotel already paid I only received 2.I had an early flight had to run to the store as preganat and with my 1yr baby.spend two hours fighting with staff member who took ages to do my refund then ages to claim a new VAT .all what he says sorry madame !!!!i don’t know what is this .they should be more trained know when they have done something wrong how to try and make things better I was going to miss my flight because of him .Go to the one in mall of Dubai see the difference in how staff deal with their customers .well trained and professional.never again to this store .

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Monaya Almarri20 reviews

0

This store smells so good

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