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Fidelity
Fitness club
3.3
32 ratings
Contacts
Info
Reviews
27
Prices
Photos
4
3.3
32 ratings
With answers
All
Positive
Negative
MD
Maninder Dhiran
1 review
Gym mostly closed since 3+ months for renovation, existing members suffering q lot financially and emotionally. DO NOT JOIN.
Useful
1
SM
Saneshen Moodley
1 review
Are you guys willing to give current members a discount on their next renewal? I took a 6 month membership in Feb. Its extremely hot at the moment, how do you expect your members to train outside? I have even stopped training because its there is so limited equipment available and having to wait for stuff is quite annoying. Basically donated my money to you guys
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Useful
1
RS
Ramsagar Somani
1 review
I paid for a 6-month membership on 7th April, and just one day later, I showed up to find major renovation work underway in a large part of the gym. At no point during the signup process did anyone inform me about this ongoing construction. When I asked for a refund, it was denied. Instead, they offered to freeze my membership and assured me the renovation would be completed by 10–15 May. Based on that promise, I agreed and signed the membership form. Now, when I returned to start using the gym, I was told the renovation is still not finished and won’t be completed until mid-June. To make matters worse, if I choose to resume now, my membership will be counted from 8th April—essentially robbing me of an entire month I paid for without access. This is highly unprofessional and disappointing. It feels like the gym is more interested in taking money than I paid for a 6-month membership on 7th April, and just one day later, I showed up to find major renovation work underway in a large part of the gym. At no point during the signup process did anyone inform me about this ongoing construction. When I asked for a refund, it was denied. Instead, they offered to freeze my membership and assured me the renovation would be completed by 10–15 May. Based on that promise, I agreed and signed the membership form. Now, when I returned to start using the gym, I was told the renovation is still not finished and won’t be completed until mid-June. To make matters worse, if I choose to resume now, my membership will be counted from 8th April—essentially robbing me of an entire month I paid for without access. This is highly unprofessional and disappointing. It feels like the gym is more interested in taking money than in being transparent or fair with its members. I expected honesty and better service, not this kind of treatment. in being transparent or fair with its members. I expected honesty and better service, not this kind of treatment.
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Useful
1
GC
Gilbert Cabaltera
1 review
Powerful, the view is everything and the staff is very accomodating, the equipment are in good condition. FOr that 5 star💪✨
Useful
0
NK
N K
1 review
Fidelity Fitness Club is the worst gym in Dubai, their management is horrible, they dont care about their staff they owe/“steal” money not just to/from members but trainers as well and prevent trainers reach their maximum potential, make them work and live in the gym all day 24/7, as said here its a lie that they support them. When you ask management something they dont have an answer. Philipinos are 99% staff and those are the only satisfied people there.. Guys dont get fooled
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Useful
1
HM
Henri Meijer
1 review
Really appreciated the Club, my PT jake helped me fantastically and the atmosphere in the club is great. But if you are someone that travels and want to pauze your membership while traveling, don’t use this gym even-though the conditions mention the benefits of pausing you membership, Marc from admin handeled my case, thisbwas a it’s an uncivilized process and I have not been treated in any gym this badly. By not honering the conditions (because of a private flight and not a commercial flight, they only recognise commercial flights as ‘official’). Marc took 2 months of membership and my pre-paid PT sessions away, which till this day I don’t understand because the price of doing something like that is 10x higher for the club. Again, I like the club, but if people like that run the show, i don’t believe it will last through the years.
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Useful
0
MP
Martina Požgaj
1 review
The worst fitness club in Dubai / the wors gym in Dubai. They advertise themselves as the most exclusive gym and they don't even provide towels. Their trainers occupy 4-5 machines each at the time for their clients so it's impossible to have a quality exercise. The classes are horrible. And the staff... I won't even comment
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Useful
0
RS
Rahul Srivastava
1 review
They make you member by giving misleading information. You take monthly membership but later you know that u can't cancel before 5 months.. Money trap.
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Useful
0
Philipp Kazovskiy
1 review
Yesterday somebody stole my pair of shoes from male changing room in the club. Today manager called me to say it's not the responsibility of the club and no solution was suggested. That's the way how Fidelity treats the customers. Well done! Encourage stealing in your club!
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Useful
0
Alexandra Stolyar
2 reviews
0
Zumba sessions are just amazing. Highly recommended!
Useful
0
N K
50 reviews
0
They recently revamped the place. Really like this gym, you can surf the net or watch tv on the cardio machines. Good range of classes.
Useful
0
Nuhad H.
1 review
0
You must try the aqua zumba class
Useful
0
Chelsea Rebello
2 reviews
0
A great place to enhance your fitness and at the same enjoy your work out. Great people and trainers . But won't until the end of August if you want to come check it out.
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Useful
0
Jasmyne F
25 reviews
0
Great gym with great facilities and amazing pool
Useful
0
Tee H
2 reviews
0
Don't waste your time or money, worst gym in Dubai. Rip off, thieves, and unprofessional.
Useful
0
Ferhat Yıldız
3 reviews
0
The pool music ambiance awesome if you gonna see what I'm write here trust me join and try it
Useful
0
Ferhat Yıldız
3 reviews
0
It's fantastic place for gym workout and view
Useful
0
Joseph Leona
1 review
0
Great group classes
Useful
0
Anthony Permal
5 reviews
0
Best gym I'm JLT, awesome pool and great, certified trainers.
Useful
1
Anthony Permal
5 reviews
0
Easily the best gym I've been too. The trainers are top notch. Also, best views in The area!
Useful
3
Anthony Permal
5 reviews
0
One of the best equipped and managed gyms in Dubai. Their pool is so gooood!!!
Useful
0
Uzzi Khokhar
2 reviews
0
Its my recommendation - best gym in JBR and JLT
Useful
0
Andreas Duerkoop
2 reviews
0
Great place to work out in the morning. Not many people, good time to swim.
Useful
3
Otavio
3 reviews
0
Great gym, pool and facilities. Friendly staff.
Useful
0
Atif Siddiqui
5 reviews
0
Don't miss the pool here.
Useful
1
Ahmed Bin Sulayem
4 reviews
0
Best pool in Dubai and the most advanced gym in Dubai second to none
Useful
9
Chong Chong
1 review
0
Love the pool
Useful
0
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