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New Line Rent A Car
Car rentals
Rented a car for two days. I used it very carefully and returned it strictly on time. The drop-off was in the evening, at dusk, and the car was black. Even at first glance, it was clear that the car had numerous small scratches and chips.
At the check-in, staff said all damages were recorded and there were no issues. However, later, after returning the car, they claimed a supposed “new” scratch and started demanding extra payment. Despite this, they never provided any before/after photos or reports regarding the situation.
The manager, Polina, who had been in regular contact before, completely stopped responding to calls and Telegram messages immediately after the return. Communication was consistent until the drop-off, then total silence.
We have rented cars in different countries many times, but this is the first time we encountered such an approach.
If you want to test this company, rent a car for a short period and check every detail in advance. For me personally, the conclusion is clear: better not to deal with this company. Read more