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Aramex

Head office

3.3

140 ratings

3.3

140 ratings

39 reviews

By reliability

By reliability

Most Recent

Negative Only

Positive Only

Jan Michael Depalubos6 reviews

1 visit

Review confirmed

JM

Josey Mathew1 review

1 visit

Review confirmed

IM

Ibrahim Mohammed1 review

1 visit

Review confirmed

IA

Irsar Akbar1 review

1 visit

Review confirmed

J

Janishak1 review

No proper customer service. Yesterday, i had to wait nearly 30 minutes just to hand over a shipment, which was everything set

1 visit

Review confirmed

MW

Mohiedden Wehbe1 review

Very disappointing experience with Aramex. A pickup for an urgent legal document was scheduled, but the driver came while I was in a meeting. I called him back 22 times with no answer, and he decided on his own to postpone the pickup to the next day (a weekend when our office is closed). Customer service was no help — I asked for a new pickup and even changed the address to my apartment with “priority” handling. They confirmed the driver would come between 9 AM and 12 PM, so I woke up early and waited. At 11:30 AM, they suddenly told me he would come at 2 PM instead, ruining my entire day. Still waiting. It feels like drivers are running the service with no accountability. Completely unreliable, especially for urgent documents.

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ZA

Zeinab Amine1 review

Very bad service ! I I didn’t receive my order on time even though I paid an extra charge for early delivery . Costumer service was also very disappointing - no body answered when I tried to contact them

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EA

Edward Agnasan1 review

Couriers can be a significant waste of time, especially when there are minor discrepancies in names, even when supported by Emirates ID and other documents. Reaching customer service is challenging, and their assistance is often unhelpful. I coordinated with the bank and received a call from an Aramex representative who mentioned that the files have been updated. However, I am still facing the same issue. Given that Aramex is a large company, it's surprising that there is no centralized system for notes and information verification. Overall, this has been a terrible experience.

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RR

R. Rahman1 review

I've been trying to reach a human being on customer support for more than four hours. The delivery date is later than the date I selected when I paid for the delivery service, which is offered via a different entity with no choice as to which courier to use. Now there is no one to hold accountable and I'm starting to worry whether I'll even get my package.

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RA

Rayhan Ahmed1 review

Totally bad service. You cannot place call on customer service. And the delivery guy is totally f**ing shit. I didn't recommend to use aramex service

Tariq Mehmood45 reviews

1 visit

Review confirmed

AS

Ahmad Syed1 review

I had a highly disappointing experience with Aramex. The service is unprofessional and completely disorganized. There is no clear coordination between the delivery hub and the drivers, leading to confusion and delays. The delivery personnel are untrained and fail to communicate properly; they often arrive without prior notice and don’t follow up on a scheduled delivery time. Despite multiple attempts, my package was never delivered, and when I contacted customer service, they insisted that I go to the delivery hub to pick it up myself, instead of ensuring it was delivered as promised. The lack of professionalism and poor customer support is unacceptable. I would not recommend Aramex for reliable delivery services.

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S_

Sherry _1 review

OUTRAGEOUS and UNACCEPTABLE! ARAMEX shows a blatant disregard for basic customer service principles! There is clearly zero emphasis on customer satisfaction—only a relentless focus on taking customers' money and pushing parcels through, and that’s where their interest stops. After 10 years of dealing with recurring issues, I can confidently say this is no coincidence. Year after year, it’s been one agonizing ordeal after another just to get my packages delivered. Yesterday and today’s experience only reinforced this. ARAMEX, it’s high time you start hiring people who actually know how to serve customers—competent staff who value customer satisfaction, or prepare to keep facing dissatisfied customers!

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PM

Paul M1 review

The worst. DO NOT USE. Non existent customer services. Parcel not delivered. No communication. Avoid at all costs.

HH

Hello Hi1 review

Banks are requested not give them Business they are very tricky they give miss call and sends sms we tried reaching you and their IVR does not connects to any person too. My package is with aramex from past 5 days now and they are not calling me. Their drivers are complaining company does not provide mobile minutes to call customers so they have to depend on software calling numbers...

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DH

David Harris1 review

Very very hard to speak to anyone human. You're redirected to bots and when you choose an option on the phone then the phone is dropped on you. Automation gone wrong. So many phone numbers listed also which do not work. AWFUL Company as most have said. They're lucky they have a monopoly in the UAE because if any competition was allowed they would fold within a month.

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Lucy Der-Tawitian1 review

Horrible, horrible customer service, to the degree that you cannot fathom how a company can be so bad. They will tire you to no end, make you repeat yourself over and over again, and at the end you will pay double what you'd pay elsewhere and you will receive your package weeks late--if you receive it at all. Please don't use this company. There's a reason why you're not allowed to leave a review on Google and all other spaces have such low ratings. Save yourself the trouble.

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NA

Nazeerali Abbasi1 review

Good sarves 👍

НИ

Нурдин Ильясов2 reviews

Very bad service

MA

Mohammad Ayub1 review

Worst delivery service. Delivery person didn't deliver the bank shipment and updated their system its delivered. How are they delivered banking shipment to other person. I will raise also complaint to police as they delivered the shipment to another person and denied to deliver to right person. No one responding my complaint just they updating your shipment delivered. They are cheater.

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FARMAN AHMAD Man2 reviews

ZA

Zeeshan Ahmad1 review

The worst delivery service ever, I ll recommend to every person, business man to never use like this worst delivery service company.

TA

Taha Aziz1 review

سيئة الخدمات ،ولا انصح بالتعامل معها

ar

al rimsha1 review

Very bad service , un professional staff and service

RP

Roshan Poudel1 review

The worst courier service ever, they don't even deserve one star.

fa

fayaz ahamed1 review

My estimate delivery date nov 30, Today Dec 5 still I didn't receive order. Ever seen before like this courier service. Very worst service & customer service didn't response anything

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Atom Kobi6 reviews

Доставка карты и чековой книжки, быстрое обслуживание, улыбчивый персонал. Чистота и порядок в здании. Легко найти, вход с главной улицы

MM

Mohamad Moumani1 review

اسوء شركة شحن على الاطلاق وبدون منافس خدمات سيئه للغاية و لا يجيبون على الهاتف نهائيا وانما يصرون على تحويلك للنظام الالي . دائما يستقبلون عدد كبير من المكالمات . . .. . اذا كان عندكم كم هائل من المكالمات فهذا يعني انكم فريق خدمة ضعيف والكادر غير كافي مواعيدكم لا تحتوي اي نوع من المصداقيه ...... بتخلوني انتظر ولم تلتزم بالموعد وكان الناس ما عندها شغل غير انتظار الشحنة اهنئكم بانكم الأسوأ بدون منازع ولو كان هناك تقييم ادنى من الصفر لاستحق يتموه بجدارة اتنمى لكم الاسوء اذا كان هناك أسوأ من ذلك

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AU

Apple User1 review

Worst worst worst..your drivers are lier and very unprofessional I wish SHEIN can stop using your company..my order has been canceled so many times they keep saying I’m. It available to receive my orders

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Ngurah Ariawan1 review

Worst company ever !!!! So much complicated procedure and un professional staff, WORST WORST WORST WORST EVER!!! Go deal with DHL is a better way to do your shipping, DHL guarantee more better service and excellent accuracy on tracking, BEST DHL company rather than this unprofessional company, ARAMEX staff and service is ignorance , very very much NOT RECOMMENDED !! Please don’t do shipping with this company, trust me!

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Muhammad Raza1 review

I have never saw such unprofessional company in my whole life who don't have any management to whom escalations will go and they solve the issues. Truly, the worst courier company ever.

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Bader El Blooshi1 review

I’m tired of calling for my delivery nobody answer the phone . Very poor service

Bobby1 review

Complete nightmare. Avoid at all costs.

Sabrine Brahem1 review

The service is sooooooooo poor espacially the customer service they do nothingggg veryyyy disappointed

EA

Ei Aung1 review

Delivery service(Drivers) are horrible, disrespectful. Don't want to communicate again.

olya korolyuk1 review

Customer service is horrible. Customer Service team have been changing my address few times and still didn't deliver my order. Waiting time on the phone is about 10 min. Avoid poor service - never use this courier.

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AP

AJITH PMNA1 review

I have sent an item from INDIA to Dubai. Not yet received after 3 weeks. I have track my track ID . But getting message INVALID. How can we believe this type of service providers. Very Bad experience.

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JG

Jaykishan Gagnani1 review

Aeamax has send msg on documents on Dt 31.01.2019 around 12.45 , till this time no phone or any activity on delivery

Yasir Khan1 review

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