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Aramex
Head office
3.1
121 ratings
Contacts
Info
Reviews
35
Prices
Photos
11
3.2
121 ratings
Branch
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Negative
EA
Edward Agnasan
1 review
Couriers can be a significant waste of time, especially when there are minor discrepancies in names, even when supported by Emirates ID and other documents. Reaching customer service is challenging, and their assistance is often unhelpful. I coordinated with the bank and received a call from an Aramex representative who mentioned that the files have been updated. However, I am still facing the same issue. Given that Aramex is a large company, it's surprising that there is no centralized system for notes and information verification. Overall, this has been a terrible experience.
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0
IM
Ibrahim Mohammed
1 review
ممتاز
1 visit
Review confirmed
Useful
0
IA
Irsar Akbar
1 review
Nice
1 visit
Review confirmed
Useful
0
RR
R. Rahman
1 review
I've been trying to reach a human being on customer support for more than four hours. The delivery date is later than the date I selected when I paid for the delivery service, which is offered via a different entity with no choice as to which courier to use. Now there is no one to hold accountable and I'm starting to worry whether I'll even get my package.
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1
J
Janishak
1 review
No proper customer service. Yesterday, i had to wait nearly 30 minutes just to hand over a shipment, which was everything set
1 visit
Review confirmed
Useful
1
RA
Rayhan Ahmed
1 review
Totally bad service. You cannot place call on customer service. And the delivery guy is totally f**ing shit. I didn't recommend to use aramex service
Useful
1
Tariq Mehmood
44 reviews
Good service
1 visit
Review confirmed
Useful
0
AS
Ahmad Syed
1 review
I had a highly disappointing experience with Aramex. The service is unprofessional and completely disorganized. There is no clear coordination between the delivery hub and the drivers, leading to confusion and delays. The delivery personnel are untrained and fail to communicate properly; they often arrive without prior notice and don’t follow up on a scheduled delivery time. Despite multiple attempts, my package was never delivered, and when I contacted customer service, they insisted that I go to the delivery hub to pick it up myself, instead of ensuring it was delivered as promised. The lack of professionalism and poor customer support is unacceptable. I would not recommend Aramex for reliable delivery services.
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0
S_
Sherry _
1 review
OUTRAGEOUS and UNACCEPTABLE! ARAMEX shows a blatant disregard for basic customer service principles! There is clearly zero emphasis on customer satisfaction—only a relentless focus on taking customers' money and pushing parcels through, and that’s where their interest stops. After 10 years of dealing with recurring issues, I can confidently say this is no coincidence. Year after year, it’s been one agonizing ordeal after another just to get my packages delivered. Yesterday and today’s experience only reinforced this. ARAMEX, it’s high time you start hiring people who actually know how to serve customers—competent staff who value customer satisfaction, or prepare to keep facing dissatisfied customers!
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0
PM
Paul M
1 review
The worst. DO NOT USE. Non existent customer services. Parcel not delivered. No communication. Avoid at all costs.
Useful
1
NA
Nazeerali Abbasi
1 review
Good sarves 👍
Useful
0
HH
Hello Hi
1 review
Banks are requested not give them Business they are very tricky they give miss call and sends sms we tried reaching you and their IVR does not connects to any person too. My package is with aramex from past 5 days now and they are not calling me. Their drivers are complaining company does not provide mobile minutes to call customers so they have to depend on software calling numbers...
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Useful
1
DH
David Harris
1 review
Very very hard to speak to anyone human. You're redirected to bots and when you choose an option on the phone then the phone is dropped on you. Automation gone wrong. So many phone numbers listed also which do not work. AWFUL Company as most have said. They're lucky they have a monopoly in the UAE because if any competition was allowed they would fold within a month.
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2
Lucy Der-Tawitian
1 review
Horrible, horrible customer service, to the degree that you cannot fathom how a company can be so bad. They will tire you to no end, make you repeat yourself over and over again, and at the end you will pay double what you'd pay elsewhere and you will receive your package weeks late--if you receive it at all. Please don't use this company. There's a reason why you're not allowed to leave a review on Google and all other spaces have such low ratings. Save yourself the trouble.
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2
НИ
Нурдин Ильясов
1 review
Very bad service
Useful
1
MA
Mohammad Ayub
1 review
Worst delivery service. Delivery person didn't deliver the bank shipment and updated their system its delivered. How are they delivered banking shipment to other person. I will raise also complaint to police as they delivered the shipment to another person and denied to deliver to right person. No one responding my complaint just they updating your shipment delivered. They are cheater.
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1
FARMAN AHMAD Man
2 reviews
Very good 👍
Useful
0
ZA
Zeeshan Ahmad
1 review
The worst delivery service ever, I ll recommend to every person, business man to never use like this worst delivery service company.
Useful
3
TA
Taha Aziz
1 review
سيئة الخدمات ،ولا انصح بالتعامل معها
Useful
1
ar
al rimsha
1 review
Very bad service , un professional staff and service
Useful
4
RP
Roshan Poudel
1 review
The worst courier service ever, they don't even deserve one star.
Useful
2
fa
fayaz ahamed
1 review
My estimate delivery date nov 30, Today Dec 5 still I didn't receive order. Ever seen before like this courier service. Very worst service & customer service didn't response anything
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Useful
3
Atom Kobi
6 reviews
Доставка карты и чековой книжки, быстрое обслуживание, улыбчивый персонал. Чистота и порядок в здании. Легко найти, вход с главной улицы
Useful
0
MM
Mohamad Moumani
1 review
اسوء شركة شحن على الاطلاق وبدون منافس خدمات سيئه للغاية و لا يجيبون على الهاتف نهائيا وانما يصرون على تحويلك للنظام الالي . دائما يستقبلون عدد كبير من المكالمات . . .. . اذا كان عندكم كم هائل من المكالمات فهذا يعني انكم فريق خدمة ضعيف والكادر غير كافي مواعيدكم لا تحتوي اي نوع من المصداقيه ...... بتخلوني انتظر ولم تلتزم بالموعد وكان الناس ما عندها شغل غير انتظار الشحنة اهنئكم بانكم الأسوأ بدون منازع ولو كان هناك تقييم ادنى من الصفر لاستحق يتموه بجدارة اتنمى لكم الاسوء اذا كان هناك أسوأ من ذلك
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1
AU
Apple User
1 review
Worst worst worst..your drivers are lier and very unprofessional I wish SHEIN can stop using your company..my order has been canceled so many times they keep saying I’m. It available to receive my orders
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2
Ngurah Ariawan
1 review
Worst company ever !!!! So much complicated procedure and un professional staff, WORST WORST WORST WORST EVER!!! Go deal with DHL is a better way to do your shipping, DHL guarantee more better service and excellent accuracy on tracking, BEST DHL company rather than this unprofessional company, ARAMEX staff and service is ignorance , very very much NOT RECOMMENDED !! Please don’t do shipping with this company, trust me!
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Useful
3
Muhammad Raza
1 review
I have never saw such unprofessional company in my whole life who don't have any management to whom escalations will go and they solve the issues. Truly, the worst courier company ever.
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Useful
5
Bader El Blooshi
1 review
I’m tired of calling for my delivery nobody answer the phone . Very poor service
Useful
4
Bobby
1 review
Complete nightmare. Avoid at all costs.
Useful
2
Sabrine Brahem
1 review
The service is sooooooooo poor espacially the customer service they do nothingggg veryyyy disappointed
Useful
3
EA
Ei Aung
1 review
Delivery service(Drivers) are horrible, disrespectful. Don't want to communicate again.
Useful
2
olya korolyuk
1 review
Customer service is horrible. Customer Service team have been changing my address few times and still didn't deliver my order. Waiting time on the phone is about 10 min. Avoid poor service - never use this courier.
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Useful
1
AP
AJITH PMNA
1 review
I have sent an item from INDIA to Dubai. Not yet received after 3 weeks. I have track my track ID . But getting message INVALID. How can we believe this type of service providers. Very Bad experience.
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2
JG
Jaykishan Gagnani
1 review
Aeamax has send msg on documents on Dt 31.01.2019 around 12.45 , till this time no phone or any activity on delivery
Useful
1
Yasir Khan
1 review
airport roadjxjdjjdjdj
Useful
0
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