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Soliti Flowers 

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​L M​10 reviews
I had a very disappointing experience with this flower shop. The quality of the flowers was poor — they started wilting the very same evening they were delivered, and by the next morning they looked even worse. I have clear photo evidence confirming this. When I contacted the store and sent the photos, they were dismissive and insisted that this “could not be the case.” They were very reluctant to acknowledge the problem and only offered to resend flowers in a condescending way, emphasizing that they would “lose money” but would still do it because I am their customer. They also implied that my complaint was strange and that all their other clients are satisfied. They also tried to blame me, suggesting that I must have cared for the flowers incorrectly or kept them without water for too long. This is simply not true — my husband brought the flowers upstairs immediately, and we placed them in water right away. Because of their tone and their off-putting reaction to a legitimate complaint, I no longer have any desire to purchase from this shop, even though we were previously customers. This is not professional customer service. Instead of taking responsibility, the store questioned a valid complaint supported by evidence. I hope the management improves both the quality of their flowers and their approach to customer care.
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